Last updated: October 2, 2026
At Dream Tees, many of our products are made to order specifically for each customer. Because of this, we do not accept general returns or exchanges for non-defective items, including orders where the wrong size or color was selected or where the customer simply changed their mind. This approach is consistent with standard print-on-demand fulfillment practices.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.
Email us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
- Photos of the packaging if the damage appears to have occurred during shipping
Once the issue is reviewed and approved, we may provide a replacement or refund at no additional cost.
In most cases involving a verified defective item, you will not be required to return the original product.
Returns for Change of Mind
Because our products are made to order, we do not accept returns or provide refunds because:
- You changed your mind
- You no longer want the product
- You ordered the wrong size
- You ordered the wrong color
- You prefer a different design or style
Please review product descriptions and sizing information carefully before completing your order.
Exchanges
We do not offer traditional exchanges for non-defective products.
If you order the wrong size or color, a replacement item will generally require a new order.
If you received the wrong size or color due to a production or fulfillment error, contact us within 30 days of delivery and we will review the issue.
Sizing Issues
Customers are responsible for selecting the correct size before ordering.
We strongly recommend reviewing the size chart on our FAQs page before placing your order.
Minor variations in garment measurements can naturally occur during manufacturing and are not automatically considered defects.
If you believe the product you received is significantly different from the listed measurements, contact us at support@shopdreamtees.com with your order number, photos, and measurements of the garment.
Print Placement and Color Variations
Small variations in print placement, garment color, texture, and finish can occur as part of the manufacturing and printing process.
For direct-to-garment printing, minor print-placement differences can fall within normal production tolerances and may not qualify as defects.
Garment-dyed products may also have subtle differences in shade or finish from one item to another.
Order Cancellations
If you need to cancel your order, contact us as soon as possible at support@shopdreamtees.com.
Because orders may enter production shortly after purchase, we cannot guarantee cancellations once production has started.
If production has already begun, the order may no longer be eligible for cancellation or refund.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an address error, contact us immediately. We cannot guarantee that the address can be changed after an order has entered production or shipment.
Orders that cannot be delivered because of an incorrect or incomplete address may require an additional payment for replacement or reshipping. Print-on-demand fulfillment policies generally do not cover customer-provided address errors as manufacturing defects.
Lost Packages
If your package appears to be lost in transit or tracking has not updated for an extended period, contact us at support@shopdreamtees.com.
Please include your order number so we can investigate the shipment.
Shipping-related issues should be reported as soon as possible and generally within 30 days of the delivery or estimated delivery date.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your home or delivery area
- Check with household members
- Check with neighbors
- Contact the shipping carrier or local post office
If you are still unable to locate the package, contact us and we will review the situation.
Approved Refunds
If your refund is approved, it will be issued back to your original payment method.
Please allow additional time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Final Sale and Promotional Items
Unless an item arrives damaged, defective, or incorrect, products marked final sale are not eligible for return, exchange, or refund.
Promotional pricing does not affect your ability to report a damaged or defective product.
Contact Us
For questions about a refund, replacement, damaged item, or order issue, contact:
Dream Tees Support
support@shopdreamtees.com
Please include your order number whenever possible so we can assist you more quickly.